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+32 (0)58 533 999 My Immo Europe

Frequently Asked Questions

Frequently Asked Questions

General (5 vragen)

I have 2 dogs, can I bring the all along?

Only 1 dog per holiday home is allowed. And this is only for holiday homes where the owners allow pets. This can be found on the website in the description of the holiday home.

Can I bring along my cat?

Sorry, cats are not allowed in our holiday homes.

Are there holiday homes adapted for disabled people?

Disabled people are certainly welcome, but unfortunately we do not offer holiday homes that are specially designed for the disabled. Often there are thresholds in the homes, steps at the shower and narrower passageways to acces the living rooms or bedrooms.

How do I create a "My Immo Europe" account?

At the top of our site you can click on the "My Immo Europe" button. If you do not already have an account, you can create it here with your email address and password.

Can I smoke in my holiday home?

No, all our holiday homes are non-smoking. Thanks in advance for respecting this guideline.

Reservation (6 vragen)

Is it possible to arrive on a different day than Monday or Friday?

This is usually not possible in high season and holiday periods. Outside these periods we can always see what is possible.

Can I take an option on a holiday home?

No, this is not possible. We make a reservation that remains valid for 7 days without payment. This reservation will be canceled without prior notice if the advance has not been paid on time.

Once you have paid the deposit, you can not cancel free of charge (see cancellations).

How can I make changes to my reservation?

You can change various things via your own account "My Immo Europe". You can, for example, add bed linen, towels, a cot / high chair until 3 days before arrival. You can order cleaning until 3 days before your departure. Do you want to change the number of people? Then give us a call.

From what age can I rent a holiday home?

The minimum age at which a holiday home can be rented is 21 years. So there must be at least one person in your party that is 21 years or older.

The site states that the holiday home can accommodate up to 5 people, but is it good if we come with 6?

No, that is not allowed. The house is equipped for the number of people indicated on the site. You can always check the site if there is a larger house available or you can choose to rent 2 houses in the neighborhood of each other.

I have rented a holiday home through the website, do the pictures correspond with what I have booked?

Yes, on our site all holiday homes are shown separately. Every holiday home is different. The holiday home you see and book on the site is also the home of which you will receive the key on arrival. The photos and the description are kept as up-to-date as possible.

Payment (2 vragen)

I have booked a holiday home, when do I have to pay?

When you have booked your holiday, the first payment term (= advance) is 7 days after the booking date. The 2nd payment term (= balance) is one month before arrival.

Last minute reservations, booked 1 month or less before arrival you pay in 1 term within 7 days. If you only book 7 days or less before arrival, you must pay immediately via your My Immo Europe account.

How can I pay?

When your booking is confirmed by us you will receive a PDF file with payment terms and payment details. In addition, we offer you the possibility to pay online. You can do this at the end of your booking process or later via your "My Immo Europe" account.

During your stay (5 vragen)

What are the arrival and departure times?

The arrival times are between 15h00 and 18h00. On the day of departure, we ask you to leave the holiday home by 10 a.m.

I can not pick up the key on time, now what?

You can always contact us, we will then make arrangements with you about the key transfer. We can only do this if the cost of your booking has been paid in full.

Are sheets and towels present in the house?

No, these are not present in the holiday home. You can rent bed linen and / or towels. You can order this during the reservation process or afterwards in your "My Immo Europe" account up to 3 days before arrival.

Where is our holiday home situated exactly?

On the website you can see exactly where your holiday home is located under "location".

If there is no internet available in the holiday home, can this still be arranged via Immo Europe?

No, unfortunately, that is not possible. Fortunately, most of the holiday homes have their own internet connection. If you have booked a house where there is no internet, you can use the WiFi in some Pubs or restaurants, if you have something to eat or drink in the establishment.

Departure (4 vragen)

What should I think about when leaving the holiday home?

Upon arrival you will receive an folder with information. This also includes what you need to think about before you leave the home. For example: cleaning the house, cleaning out a dishwasher and taking out the garbage bag etc.

I have paid a gurantee, when will I get it back?

The gurantee will be returned to you within 6 weeks after departure and after deduction of the costs that are not included. For this we do need your account number. We kindly request you, if it is not known to us, to pass it on to us. This can be done by e-mail or you can add it to your personal data via your My Immo Europe account.

If we leave outside office hours, what is to be thought of?

You can deposit the key in the mailbox at our office. If you have rented bed linen and towels, you leave them in the entrance hall or living room of your holiday home.

Do I have to clean the holiday home myself?

This is not an obligation. You can order a cleaning via your "My Immo Europe" account or at our office during your stay and this up to 3 days before departure.

Cancellation (3 vragen)

You can contact us so that we can discuss this with you and handle the cancellation in the right way.I want to cancel my reservation, what now?

You can contact us, so we can inform you about your possibilities and start the cancellation procedure in the right way.

What are the costs an conditions of a cancellation insurance in 2019?

Price per night in low season (October to March except autumn-Christmas-crocus holiday): € 2 / night per holiday home

Price per night in mid-season (April, May, Jun, September, autumn-Christmas-crocus holiday): € 4 / night per holiday home

Price per night in high season (Easter holidays, July & August): € 6 / night per holiday home

General terms and conditions cancellation insurance

What are the cancellation costs when I have not taken out insurance?

As soon as you have paid the advance and you have to cancel, you must pay the full rental amount except for the guarantee.

To limit the costs, you can resell your stay to relatives, acquaintances or friends. Those persons must stay at the same time and in the same holiday home.

With the permission of the owner, you can move your stay to a different date but in the same holiday home, for the same or a longer period and for the same price. The owner is absolutely not obliged to allow this !!!

You can contact us up to 7 days after reservation to book a cancellation insurance.

Do you have another question? You can always mail or call us, we are happy to help you.