General (7 vragen)
When can I start booking for next year?
Between 1/9 and 31/10 the prices and availability of the holiday homes for the next year are slowly coming in. So keep a close eye on the website. Once the price and availability of a holiday home are online, everyone can book the holiday home of their choice! No priority will be given to guests who booked the holiday home last year.
Would you like to book the same holiday home for the same period for next year, but the price and availability are not yet known? That is possible! Send us an email within the week after your departure to request a "pre-booking".
Please note: This pre-booking is subject to availability, as the owner always has first choice in reserving periods. Once the price and availability are known, you will receive from us a definite reservation or an alternatif proposal if the requested period is not available.
What is included and not included in the rental price?
Included in the rental price are:
- Glass and fire insurance,
- Water consumption
- Energy consumption (excluding charging an electric car)
- Reservation fee
- Final cleaning
The security deposit is automatically added during the booking procedure.
Charging your electric car is not allowed. The electricity grid in the street is not yet strong enough. You can only charge your car if there is a charging point near the holiday home. Koksijde will have about 100 charging stations by the end of 2023. Ask at the reception desk for the charging stations.
The security deposit and the mandatory final cleaning are automatically added during the booking process.
The following items can be booked up to 3 days before arrival (by phone, email and online via your My Immo Europe customer account):
- Bed linen: €18 for a single bed for up to 14 days, €24 for a double bed for up to 14 days.
- Bath linen: €9 per person per week for a bath towel, a normal towel and a washcloth.
- High chair: €2/day max. price €35 (limited stock)
- Cot: €3/day max price €20 (limited stock)
- Parking card: €25/week per car for on-street parking at a reduced rate in St-Idesbald, Koksijde and Oostduinkerke.
I have 2 dogs, can I bring the all along?
Only 1 dog per holiday home is allowed. And this is only for holiday homes where the owners allow pets. This can be found on the website in the description of the holiday home.
Can I bring along my cat?
Sorry, cats are not allowed in our holiday homes.
Are there holiday homes adapted for disabled people?
Disabled people are certainly welcome, but unfortunately we do not offer holiday homes that are specially designed for the disabled. Often there are thresholds in the homes, steps at the shower and narrower passageways to acces the living rooms or bedrooms.
How do I create a "My Immo Europe" account?
At the top of our site you can click on the "My Immo Europe" button. If you do not already have an account, you can create it here with your email address and password.
Can I smoke in my holiday home?
No, all our holiday homes are non-smoking. Thanks in advance for respecting this guideline.
If on the day of departure, during our inspection, it is established that you have smoked, the deposit will be retained in full and used for the costs of odour removal.