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+32 (0)58 533 999 My Immo Europe Last-minutes

Frequently Asked Questions

Frequently Asked Questions

General (5 vragen)

I have 2 dogs, can I bring the all along?

Only 1 dog per holiday home is allowed. And this is only for holiday homes where the owners allow pets. This can be found on the website in the description of the holiday home.

Can I bring along my cat?

Sorry, cats are not allowed in our holiday homes.

Are there holiday homes adapted for disabled people?

Disabled people are certainly welcome, but unfortunately we do not offer holiday homes that are specially designed for the disabled. Often there are thresholds in the homes, steps at the shower and narrower passageways to acces the living rooms or bedrooms.

How do I create a "My Immo Europe" account?

At the top of our site you can click on the "My Immo Europe" button. If you do not already have an account, you can create it here with your email address and password.

Can I smoke in my holiday home?

No, all our holiday homes are non-smoking. Thanks in advance for respecting this guideline.

If on the day of departure, during our inspection, it is established that you have smoked, the deposit will be retained in full and used for the costs of odour removal.

Reservation (6 vragen)

Is it possible to arrive on a different day than Monday or Friday?

This is usually not possible in high season and holiday periods. Outside these periods we can always see what is possible.

Can I take an option on a holiday home?

No, this is not possible. We make a reservation that remains valid for 7 days without payment. This reservation will be canceled without prior notice if the advance has not been paid on time.

Once you have paid the deposit, you can not cancel free of charge (see cancellations).

How can I make changes to my reservation?

You can change various things via your own account "My Immo Europe". You can, for example, add bed linen, towels, a cot / high chair until 3 days before arrival. You can order cleaning until 3 days before your departure. Do you want to change the number of people? Then give us a call.

From what age can I rent a holiday home?

The minimum age at which a holiday home can be rented is 21 years. So there must be at least one person in your party that is 21 years or older.

The site states that the holiday home can accommodate up to 5 people, but is it good if we come with 6?

No, that is not allowed. The house is equipped for the number of people indicated on the site. You can always check the site if there is a larger house available or you can choose to rent 2 houses in the neighborhood of each other.

I have rented a holiday home through the website, do the pictures correspond with what I have booked?

Yes, on our site all holiday homes are shown separately. Every holiday home is different. The holiday home you see and book on the site is also the home of which you will receive the key on arrival. The photos and the description are kept as up-to-date as possible.

Payment (2 vragen)

I have booked a holiday home, when do I have to pay?

When you have booked your holiday, the first payment term (= advance) is 7 days after the booking date. The 2nd payment term (= balance) is one month before arrival.

Last minute reservations, booked 1 month or less before arrival you pay in 1 term within 7 days. If you only book 7 days or less before arrival, you must pay immediately via your My Immo Europe account.

How can I pay?

When your booking is confirmed by us you will receive a PDF file with payment terms and payment details. In addition, we offer you the possibility to pay online. You can do this at the end of your booking process or later via your "My Immo Europe" account.

During your stay (6 vragen)

What are the arrival and departure times?

The arrival times are between 15h00 and 18h00. On the day of departure, we ask you to leave the holiday home by 10 a.m.

I can not pick up the key on time, now what?

You can always contact us, we will then make arrangements with you about the key transfer. We can only do this if the cost of your booking has been paid in full.

Are sheets and towels present in the house?

No, these are not present in the holiday home. You can rent bed linen and / or towels. You can order this during the reservation process or afterwards in your "My Immo Europe" account up to 3 days before arrival.

Where is our holiday home situated exactly?

On the website you can see exactly where your holiday home is located under "location".

If there is no internet available in the holiday home, can this still be arranged via Immo Europe?

No, unfortunately, that is not possible. Fortunately, most of the holiday homes have their own internet connection. If you have booked a house where there is no internet, you can use the WiFi in some Pubs or restaurants, if you have something to eat or drink in the establishment.

Can I rent extra kitchen appliences?

Everything that is not in the description of the holiday home under the heading kitchen and household appliences is not present in the holiday home.

It is forbidden to bring your own large electrical appliances or to have them delivered to your holiday home. Especially know during Covid-19 it strictly forbidden.

Of course you can bring your own small appliences like a mixer, toaster, blender, babycook.

Departure (5 vragen)

What should I think about when leaving the holiday home?

Upon arrival you will receive an folder with information. This also includes what you need to think about before you leave the home. For example: cleaning the house, cleaning out a dishwasher and taking out the garbage bag etc.

I have paid a gurantee, when will I get it back?

The gurantee will be returned to you within 6 weeks after departure and after deduction of the costs that are not included. For this we do need your account number. We kindly request you, if it is not known to us, to pass it on to us. This can be done by e-mail or you can add it to your personal data via your My Immo Europe account.

If we leave outside office hours, what is to be thought of?

You can deposit the key in the mailbox at our office. If you have rented bed linen and towels, you have to bring them to the office during opening hours.

Do I have to clean the holiday home myself?

All holiday homes are cleaned by a cleaning team after your departure. The cost of cleaning is automatically added during the booking procedure.

The cleaning teams wash the windows, vacuum and mop the floors, wash the outside of the kitchen cabinets, the wall tiles and the sink. They also clean all the sanitary facilities (toilets, bath, shower, shower walls, taps and mirrors).

As a tenant, you are expected to leave the holiday home broom clean when you leave so that the cleaning team can get to work immediately. What is a "broom clean" holiday home?

  • Air the holiday home while tyding up and do not forget to close the windows when you leave
  • Take out  rubbish (recyclables, glass, cardboard and household waste)
  • Clean the kitchen appliances that you have used (refrigerator, coffee machine, oven/microwave, toaster, cooker, etc.)
  • Put clean dishes in the cupboards (washed by hand or in the dishwasher)
  • Remove the bed linen you rented and put it back in the bags
  • Open the duvet on the beds

Thanks in advance

How is the energy consumption calculated?

NEW FROM 01/07/2022

Energy consumption is included in the rental prices starting from the 7th of January.

How can I check my energy consumption?

We take the energy meterreadings on arrival and departure. You are not present but you can request the meter readings from us and compare them with the meter readings you have noted yourself.

During the winter period we turn on the heating 24 hours before arrival so that the apartment is heated on arrival. The meter readings are therefore recorded at that time.

How is the energy consumption calculated?

You pay for the actual consumption during your stay. The difference between the meter readings on arrival and departure will be calculated with the applicable energy price per kWh (electricity) or m³ (gas). In addition, your share in the standing charge and distribution costs will be added.

Why does your energy bill for your holiday differ from the energy bill for your home?

You will receive a monthly advance invoice at home. An advance invoice is a fixed amount that the energy supplier invoices you each month. Once a year there will be a settlement. The settlement is the difference between the actual cost of your consumption and the sum of all the advances you have paid since the last settlement.

If the actual cost is greater than the advances already paid, you will have to pay extra. If you have already paid more than the actual cost with your advance payments, you will get a refund.

You pay for the actual consumption during your stay.

Cancellation (4 vragen)

I want to cancel my reservation, what now?

You can contact us, so we can inform you about your possibilities and start the cancellation procedure in the right way.

What are the costs an conditions of a cancellation insurance in 2019?

We present to you the Protections products which, in our opinion, closely match our travel offerings. Of course, you are always free to take out a different insurance policy of your own choice.

  • Price per night in low season (October to March except autumn-Christmas-crocus holiday): € 3 / night per holiday home
  • Price per night in mid-season (April, May, Jun, September, autumn-Christmas-crocus holiday): € 6 / night per holiday home
  • Price per night in high season (Easter holidays, July & August): € 9 / night per holiday home

Cancellation insurance conditions

What are the cancellation costs when I have not taken out insurance?

As soon as you have paid the advance and you have to cancel, you must pay the full rental amount except for the guarantee.

To limit the costs, you can resell your stay to relatives, acquaintances or friends. Those persons must stay at the same time and in the same holiday home.

With the permission of the owner, you can move your stay to a different date but in the same holiday home, for the same or a longer period and for the same price. The owner is absolutely not obliged to allow this !!!

You can contact us up to 7 days after reservation to book a cancellation insurance.

Cancelling for fear of Coronavirus

Can I cancel due to fear of Corona Virus?

We understand your concern. Spending a holiday in a holiday home with your own bubble is the safest way to holiday at the moment.

What if I want to cancel anyway. Will I get my money back?

On 11 March, the World Health Organisation (WHO) officially classified the coronavirus outbreak (COVID-19) as a worldwide pandemic.

1/ Reservations made on or before 16 March 2020

Reservations made on or before 16 March 2020 may be cancelled prior to arrival. This means that guests who cancel in accordance with the conditions will receive a travel credit for the amount paid in the form of a voucher.

If a reservation has already started (you have already checked in), the reservation cannot be cancelled.

2/ Reservations made after 16 March 2020 will not be refundable.

Reservations made after 16 March 2020 cannot be cancelled due to COVID-19 related circumstances.

These COVID-19 related circumstances include: transport disruptions and cancellations, travel advice and restrictions, health advice and quarantine, changes in applicable legislation and other government measures such as evacuations, border closures, a ban on short-term rentals and the requirement to stay indoors. These are simply subject to the cancellation conditions.

From the moment COVID-19 was classified as a global pandemic by the World Health Organisation (WHO), it is considered that COVID-19 and its consequences are no longer unforeseen or unexpected.

Are you sick of something other than COVID-19 or something else is happening that prevents you from travelling?

And if you have cancellation insurance, you can get your rent back (except for the insurance premium and franchise). Contact us in case of illness and together we can see what solution is possible for you.

If you do not have cancellation insurance, a refund will never be possible. Please consult the normal general terms and conditions or contact us for more information.

Do you have another question? You can always mail or call us, we are happy to help you.