Cancellations due to threat of Coronavirus
Dear holiday guest,
We hope you and your family are in good health in these turbulent times.
The global impact of the coronavirus is touching our industry and our company in the deepest of hearts. But even worse, it also affects you, the holidaymaker who is counting on us. And that is precisely why we continue to go all the way. We do this by, among other things, informing you as well as possible and by offering alternatives and solutions if your holiday plans have been turned upside down.
Below you'll find the official position we received from the government. We literally quote the governors' new guidelines to cities and towns:
"Recreational and tourist homes (cottages, campsites, B&B's, holiday parks, Airbnb's, ...) must close and this (for the time being) at least until April 19. Residents who are currently staying in a tourist accommodation must also leave it immediately. “
We hereby confirm that the stays for the Easter holidays (3/4/20 - 20/4/20) have been cancelled. If the measures are extended by the authorities, the clients arriving after 19/04/2020 will also be personally informed of the forced cancellation.
What happens to the amount already paid for my cancelled reservation?
The total amount already paid by you will be transferred to your customer account (corona voucher). You can use this amount to book one or more holidays with us. The condition is that these are booked within a period of one year from the end date of the cancelled holiday.
From when can you book your new holiday?
In principle from today. However, we strongly advise you to wait until the measures taken by the government are lifted.
What about the cancellation insurance?
Tenants who have subscribed such an insurance, either through us or through another channel, are only eligible for a refund (rent - premium) if the cancellation conditions have been met. The outbreak of an epidemic is not covered.
Preferably ask them by email (email@example.com). We are only present with limited occupancy. We will do our utmost to answer everyone within 72 hours. On Wednesdays, Saturdays and Sundays we are completely closed and you will not get an answer from us.
We would like to thank you for entrusting your holidays to us, in the past or for later this year or next year. We will continue to do everything we can to earn that trust. Take good care of each other. So that we can enjoy the sun, sea and other fun things together again.